frequently questions
HOW IT WORKS ?
1. You must register as a member in order to proceed with placing any order. Member sign up is FREE.
2. Select the product that is most suitable to your needs.
3. Then place your order.
4. You could choose to have your goods to be delivered to you or own collection from our office.
5. There will be a delivery charge impose if you require us to deliver your goods to you. The amount of delivery charges will be tabulated after the product has been completed.
6. Payment Method :
a. Paying using the member’s Prepaid credits
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- You will be entitled some special promotion on the product only if you using the prepaid credit to make the payment for your order.
- You could top up the prepaid credit by using our online payment gateway from Public Bank Berhad or FPX Facilities to bank into our Company’s Bank Account.
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b. Credit Card Payment – you pay your order on standard price through our Partner Gateway – Public Bank Berhad.
c. Internet Banking Transfer – you could directly pay your order by using the FPX Gateway to transfer into our Company’s Account.
d. Offline Payment / Booking – Manually bank in the specific amount of money into our Company’s Bank Account as Part II. Kindly provide the bank in slip / bank transfer by email to ctplus2012@gmail.com.
7. Then you are required to upload your artwork file and if your file is over 15mb, you are required to contact us for another uploading option via FTP.
8. Please keep a copy of the order note for the collection.
9. Customer who choose to have their good to be delivered will receive a subsequent online invoice for the delivery charges once the product has been completed.
10. There will be additional charges for waste material & delivery services. We will email the additional charges invoice to your registered email. Your order will be proceeded or delivered after the full payment is received.
11. If your order is set to have delivery service, kindly remind that I IMAGE SIGN TRADING will not responsible for any delay on the delivery status.
WHAT IS THE AVAILABLE PAYMENT METHOD ?
1. We only accept online payment via Master & Visa card for any order less than value of RM5,000.00.
2. We are using FPX Bank Transfer Facilities – internet bank transfer which consist most of the Malaysia’s Bank.
3. For Malaysia’s customer using the offline method will be accepted which is a direct deposit of the payment into our company bank account as follows :
United Overseas Bank (Malaysia) Bhd
Account No: 317-300-34022
Name: I Image Sign Trading
Currency: MYR
Swift Code: UOVBMYKL
4. For the international customer could direct deposit into our Company’s different currency bank account as follows :
United Overseas Bank (Malaysia) Bhd
Account No: 317-300-34022
Name: I Image Sign Trading
Currency: MYR
Swift Code: UOVBMYKL
PAYMENT NOTIFICATION FOR OFFLINE PAYMENT
1. Please email us your payment remark or bank-in-slip after you had made the offline payment to our bank account at ctplus2012@gmail.com with the following details :
2. Order will only be processed after the full payment is received.
SHIPPING METHOD
1 . Local delivery
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- Within Kedah area it will be delivered within 2 working days when the goods are completed.
- Outstation area will be delivered within 3 working days when the goods are completed.
- All delivery charges will be weighed and charged according to the courier company rate based on the completed product.
- Customers can track the delivery progress through http://www.pos.com.my/pos/appl/service/sub_poslaju.asp with the consignment note provided from the confirmation delivery emails.
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2. International delivery
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- International order will be delivered within 5 working days when the goods are completed.
- All delivery charges will be weighed and charged according to the courier company rate based on the completed product.
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3. There will be minimum charges of RM30.00 for the delivery charges.
LOCAL CUSTOM DUTY AND IMPORT TAXES
Please note that our company will not be liable to any countries local custom duty and taxes. These charges will not be included in any of our online invoices.
I HAVE SIGNED UP AS A MEMBER BUT CANNOT LOGIN WITH MY PASSWORD. WHY ?
One of the possible problems is that you may have entered the incorrect password. Please kindly retry and if problem still persist, please try with the forgot password function to retrieve your password or alternatively, kindly contact us at ctplus2012@gmail.com for technical assistance.
HOW DO I CHANGE MY PERSONAL INFO ?
Go to My Profile page, login and you can modify your account details there.
HOW DO I KNOW THE LATEST NEWS AND PROMOTIONS ?
Go to our main page and sign up for exclusive I IMAGE SIGNAGE TRADING news with your email address. We will send you newsletter on our latest news and promotions.
