Frequently Questions

1. You must register as a member in order to proceed with placing any order. Member sign up is FREE.

2. Select the product that is most suitable to your needs.

3. Then place your order.

4. You could choose to have your goods to be delivered to you or own collection from our office.

5. There will be a delivery charge impose if you require us to deliver your goods to you. The amount of delivery charges will be tabulated after the product has been completed.

6. Payment Method :

7. Then you are required to upload your artwork file and if your file is over 15mb, you are required to contact us for another uploading option via FTP.

8. Please keep a copy of the order note for the collection.

9. Customer who choose to have their good to be delivered will receive a subsequent online invoice for the delivery charges once the product has been completed.

10. There will be additional charges for waste material & delivery services. We will email the additional charges invoice to your registered email. Your order will be proceeded or delivered after the full payment is received.

11. If your order is set to have delivery service, kindly remind that I IMAGE SIGN TRADING will not responsible for any delay on the delivery status.

1. We only accept online payment via Master & Visa card for any order less than value of RM5,000.00.

2. We are using FPX Bank Transfer Facilities – internet bank transfer which consist most of the Malaysia’s Bank.

3. For Malaysia’s customer using the offline method will be accepted which is a direct deposit of the payment into our company bank account as follows :

4. For the international customer could direct deposit into our Company’s different currency bank account as follows :

1. Please email us your payment remark or bank-in-slip after you had made the offline payment to our bank account at ctplus2012@gmail.com with the following details :

2. Order will only be processed after the full payment is received.

1 . Local delivery

1. 1. 1. Within Kedah area it will be delivered within 2 working days when the goods are completed.
      2. Outstation area will be delivered within 3 working days when the goods are completed.
      3. All delivery charges will be weighed and charged according to the courier company rate based on the completed product.
      4. Customers can track the delivery progress through http://www.pos.com.my/pos/appl/service/sub_poslaju.asp with the consignment note provided from the confirmation delivery emails.

2. International delivery

1. 1. 1. International order will be delivered within 5 working days when the goods are completed.
      2. All delivery charges will be weighed and charged according to the courier company rate based on the completed product.

3. There will be minimum charges of RM30.00 for the delivery charges.

Please note that our company will not be liable to any countries local custom duty and taxes. These charges will not be included in any of our online invoices.

One of the possible problems is that you may have entered the incorrect password. Please kindly retry and if problem still persist, please try with the forgot password function to retrieve your password or alternatively, kindly contact us at ctplus2012@gmail.com for technical assistance.

Go to My Profile page, login and you can modify your account details there.

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